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Help Desk

Help Desk Services and Request Forms

At Gobin’s, our number one priority is providing customers with the most comprehensive support possible. This is why we offer the Gobin’s Help Desk, making it easier than ever for our customers to submit support tickets and maximize the uptime of their devices and network. By offering full technical support for equipment and software solutions, it is our goal to ensure your business always has the tools you need, especially when you need them most.

We have a number of goals in regards to our Help Desk for our customers. Our Help Desk helps clients minimize travel and maximize productivity by clearing as many live service calls as possible without sending a technician to the customer’s location. We help businesses decrease their needs in regards to manpower as we increase remote service and productivity. We also offer an instant response time through our Help Desk. This means that you experience less downtimes, and thus, increased productivity.

The benefits to our customers include:

  • Lower costs, and no travel fees and lower labor rates for remote assistance.
  • Customer IT departments can receive the latest software, drives and firmware, as well as the ability to watch how to install it from their own PC’s.
  • Instant response time. Equipment can be fixed over the phone instead of waiting for a technician to show up.
  • Training with remote access software for many applications, including for managing address books, managing accounting/tracking codes, etc.

Want to learn how you can get started with Help Desk, please contact us today!