Office equipment is hardy and hardworking, but that doesn't mean it's perfect. When the time comes for repairs or other help, you'll probably have some big questions--so here's everything you need to know about submitting an office equipment service request!
Help is on the Way
Technology has a nasty habit of failing right when you need it the most. If you need fast, friendly, and effective office equipment service, here's how to submit a request!
- #1: Navigate to our Support Center.
- #2: Under "Help Desk Services & Request Forms," click the "Support Request" button. It is a bright orange icon.
- #3: You'll be taken to a form with some basic questions. Make sure to fill out the form completely and double-check before you're done!
- #4: Hit the orange "submit" button at the bottom of the form.
And that's it! Now, help is on the way for your office equipment (and your staff and workflows, too).
Common Issues
Now that you know what to do in case of an office equipment emergency, here are a few things you might need help with:
Paper jams
If paper jams become frequent or difficult to solve on your own, your printer may have bigger problems. In this case, it's probably time to call in the experts.
Low print quality
Low print quality sometimes means you're using the wrong resolution, but it can also mean that your printer isn't functioning properly or has an ink or toner issue. It's smart to submit an office equipment service request early in case the issue is bigger than you think.
Shredder failure
Shredders are an important tool in any workflow. If they're slowing down or failing, they're probably overworked--and if a short break doesn't fix the issue, it's best to submit a request.
Have an office equipment question? Need help submitting a service request? Contact us today!