Managed IT Services: What Small Businesses Should Know

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Small businesses have unique needs when it comes to tech, and not every solution can keep up. To decide for yourself if a certain tech solution is the right fit, it helps to have some background information--so today, we'll share what you need to know about one such option: managed IT services.

The Managed IT Vocabulary

Although managed IT services is supposed to make tech simpler, stronger, and easier to use, it also comes with a unique vocabulary that can make some small businesses think it's not the right fit. To help you decide for yourself, we've rounded up some of the "managed IT vocabulary" so you know where to focus your research!

"Managed IT provider"

A managed IT provider is the company to whom you outsource your tech worries. Their job is to learn about your company and then suggest solutions or changes depending on your strengths, weaknesses, and needs.

"Service Level Agreement"

The SLA, or Service Level Agreement, is basically your roadmap through managed IT services. It explains what you should expect from your managed IT provider, how the provider plans to deliver on their promises, and what happens when things don't go according to plan.

"Scope of Work"

This agreement sets expectations for a certain project, telling you what is being provided and when.

"Software as a Service"

SaaS, or software as a service, is the approach most managed IT providers use. This model allows you to pay for what you need, which your provider delivers in the form of software running externally (rather than being installed on every device in your business).


Deciding whether managed IT services is right for your small business can feel a bit overwhelming. However, when you break down the vocabulary, it's easier to understand what to expect and what to base your decision on--and, of course, it always helps to have a little tech jargon on your side.

Want to learn more about managed IT services? Looking for small business solutions? Contact us today!