What to Ask Your Managed Print Provider

Two business men sitting in comfy chairs talking to each other inside a nice building in front of big window. Laptop with papers on little table in front of the two men.

Managed print providers are supposed to be partners to your company--but that doesn't mean it's always easy to know what you should say! Here are a few "conversation starters" that will help you get the necessary information from your provider and keep communication open throughout your professional relationship.

Print Provider Questions

If you're just getting to know a new managed print provider, you may be a little nervous--whether this is your first time implementing managed print solutions or your fiftieth. Either way, here are some questions that can help you get the information you need!

  • "Who is our account manager?"

Many providers will give you the name of an individual who acts as your company's direct line to any and all print services. If this isn't the case, your questions or needs may be bounced between employees like a pinball--so make sure you know what to expect.

  • "How are you personalizing our services?"

Asking this question will start an open, honest conversation with your provider. They'll tell you which problems and challenges they're addressing, how they're helping you meet your unique goals, and what to expect.

  • "Is this all about printing?"

This is a bit of a trick question. Although managed print starts at the printers, it should actually be capable of improving processes throughout your company, from security to communication. If your provider isn't excited at the idea of putting your printers to work for you in this way, it may be time to move on.


It's essential to have open communication with your partner in printing. Ask questions that will get you the answers you need as well as some critical background information about how your provider operates, what their values are, and how they're going to treat your company--that way, you know just what to expect.

Want to learn more about managed print? Looking for a provider to be your partner in printing? Contact us today!