What Makes a Bad Managed IT Provider?

good-vs-bad

There are two kinds of managed IT providers in this world: good and not-so-good. It seems simple enough, right? Sure--but the problem is that, at first glance, the two kinds might seem similar. Chances are you'll be left wondering if you've found the right match. Today, we're going to take a look at those not-so-good providers and help you identify some big red flags.

Warning Signs

Managed IT services has a lot to offer companies of all shapes and sizes, but it's not some faceless, robotic solution. Real people and real businesses are running managed IT--and if you want to see benefits, you need to decide which of those businesses to trust (and which to run away from).

Here are a few big warning signs that you're in the presence of a not-so-good managed IT provider.

Red flag #1: "We're all about speed."

Getting things done quickly is a great quality in a managed IT provider, but not if the quality is sacrificed in the process. It's important to make sure your provider has a balanced approach to the types of solutions they implement.

Red flag #2: No one knows what their role is.

If you ask for a job description and the employee at your managed IT provider draws a blank, it's time to get out of there. Some providers try to wing it by having a large number of workers doing a little bit of everything. This might work in some cases--but remember, you want access to experts in focused tech fields, so generalized knowledge, and unclear responsibilities are not good news.

Red flag #3: There's no partnership.

Distant, uninvolved providers can't learn your company inside and out. They can't help you solve intensive day-to-day problems just by understanding your unique needs, and they certainly can't recommend targeted solutions that fit your existing workflows. You want a partner, not only a provider.

Want to learn more about managed IT services? Need help choosing a provider? Contact us today!