What Managed IT Services Isn't

Myths word on card index paper

If you've got questions about managed IT services, then you've probably done a lot of research about what it is. However, sometimes, it's just as helpful to look at things from the opposite perspective and determine what it isn't. Here's a list of managed IT myths that just don't do the solution any justice.

Busting Managed IT Myths

A solution like managed IT services will always have some associated misconceptions. That's because managed IT looks a little different for every company, which leads to misunderstanding, misinformation, and, yes, a few big myths.

Here's the truth about managed IT services!

It isn't a one-size-fits-all solution.

Managed IT may offer the same benefits to everyone--like improved security, stronger workflows, and better communication--but the approaches and tools are always different. Providers work one-on-one with every individual company, creating IT plans that are truly unique.

The truth: Managed IT services is designed from the ground up to fit your company's needs.

It isn't incompatible with in-house IT.

Many businesses think outsourcing some IT needs means outsourcing everything--and that's just not true. Managed IT can work with existing in-house teams; in fact, it can be an excellent partnership, because your IT team will have unique knowledge of your company while your provider will be able to share the burden.

The truth: Managed IT complements your in-house IT team and doesn't necessarily have to replace it.

It isn't famous for bad customer service.

You may have heard that managed IT providers just want to watch your network, update your software, and take your money--but that's not the case. A good provider wants to work with you from day one, answer questions, hear your opinions, and create plans that fit your vision.

The truth: Good managed IT providers are customer service experts and want your company to be secure, efficient, and happy.


Although you may have heard some not-so-great things about managed IT services, it's helpful to take a look at what this solution isn't and sort out fact from fiction. Managed IT is not a cookie-cutter solution, it's not a replacement for your in-house IT if you don't want it to be, and it's not a guarantee of bad customer service--quite the opposite, in fact.

If you want to see what managed IT services is,contact us today!