Why Do Healthcare Experts Use Document Management?

Stethoscope on light blue background, top view.

When researching a business solution like document management, it's helpful to understand why it's used--and to do that, your best bet is often to start with an extreme case, where the stakes are high, and the benefits are more obvious than ever. That's why today's case study takes us into the world of healthcare, where we'll find out how this solution works when lives are on the line.

Case Study: Document Management in Healthcare

The healthcare world has some simple yet incredibly important values upon which every process, procedure, and business solution must be based. Those values are:

  • precision,
  • efficiency,
  • reliability,
  • and flexibility.

In order to be a good fit, any potential business solution must be able to align with--and, ideally, emphasize--these values in day-to-day healthcare processes. Can document management keep up? Let's find out.


Although all industries value precision, it is especially crucial in healthcare. Documents must be filed in the right place, with the right information, in the right way--or a patient could suffer.

Document management aligns with this value by helping healthcare experts ensure that files are created, updated, stored, and accessed with utmost precision. This involves organization by patient name, document type, content, date, and more, as well as the use of tools like version control to help keep information updated and accurate.


Healthcare experts don't have time to waste hunting for files or organizing information. Efficiency is a must--and by automating tasks like importing patient information, streamlining workflows, and improving every step in the document life-cycle, document management delivers.


A misstep in the healthcare world can have serious consequences. Like the healthcare experts it serves, document management takes several measurable steps to remain reliable under any circumstances, such as creating backups, adapting to unique circumstances by implementing several solutions, utilizing multiple approaches to solve complex workflow or communication problems, and more.


Document management, like healthcare itself, must be able to keep up with rapid changes. Doctors, nurses, and other healthcare experts can count on document management to adapt to differing needs across multiple locations, keep up with both physical and digital files, maintain clear communication between numerous medical teams, and more.


Healthcare experts use document management because it aligns with some of the industry's most important values: precision, efficiency, reliability, and flexibility. This case study shows that, even in the most extreme circumstances, document management can and will come through.

Looking for more case studies? Want to see what document management can do for your business? Contact us today!